Terms and conditions of use – Sonavo UK
Cart
Your cart is currently empty.
50% SUMMER DISCOUNT+ FREE SHIPPING ON ALL ORDERS!

Terms and conditions of use

Sonavo London

Article 1 - Definitions

In these general terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may exercise his right of withdrawal;

Consumer: the natural person not acting in the exercise of a profession or commercial activity who concludes a distance contract with the professional;

Day: calendar day;

Duration transaction: distance contract for a series of products and/or services where the obligation to deliver and/or purchase is spread over time;

Durable data medium: any means enabling the consumer or professional to store information addressed personally to him in a way that allows subsequent consultation and reproduction of the stored information without alteration.

Right of withdrawal: possibility for the consumer to withdraw from the distance contract during the cooling-off period;

Contractor: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement whereby, as part of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication;

Distance communication techniques: means that can be used to conclude a contract without the consumer and the entrepreneur being simultaneously in the same room.

General conditions: the present general conditions of the contractor.

Article 2 - Identity of the contractor



(On request)

Article 3 - Applicability

These general terms and conditions apply to every offer by the contractor, every distance contract and every order concluded between the contractor and the consumer.

Prior to the conclusion of the distance contract, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, before the conclusion of the distance contract it will be indicated that the general terms and conditions can be consulted at the premises of the entrepreneur and that they will be sent to the consumer free of charge as soon as possible on request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and prior to the conclusion of the distance contract, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable data medium. If this is not reasonably possible, prior to the conclusion of the distance contract, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge, by electronic or other means, at the consumer's request.

If specific conditions relating to products or services apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision which is more favourable to him.

If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these general terms and conditions shall otherwise remain in force and the provision concerned shall be replaced without delay, by mutual agreement, by a provision which comes as close as possible to the purpose of the original provision.

Situations not provided for in these General Terms and Conditions must be assessed "in the spirit" of these General Terms and Conditions.

Uncertainties as to the interpretation or content of one or more provisions of our general terms and conditions must be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly indicated in the offer.

The offer is non-binding. The contractor has the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to assess the offer correctly. If the entrepreneur uses images, these shall faithfully reflect the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the contractor.

All images, specifications and data in the offer are indicative and may not give rise to compensation or dissolution of the agreement.

The images of the products are a faithful representation of the products offered. The operator cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.

Each offer contains information such that it is clear to the consumer what rights and obligations are associated with acceptance of the offer. This applies in particular to

The price, excluding customs clearance costs and import VAT. These additional costs shall be borne by and at the risk of the Customer. The postal and/or courier service will use the special regulations for postal and courier services with regard to imports. This regulation applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects VAT (whether or not it is added to the customs clearance charges invoiced) from the recipient of the goods;

any shipping costs;

the manner in which the contract will be concluded and the actions necessary to this end;

whether or not there is a right of withdrawal;

the method of payment, delivery and performance of the contract;

the period for acceptance of the offer or the period during which the contractor guarantees the price;

the amount of the distance communication tariff if the costs of using the distance communication technique are calculated on a basis other than the normal basic tariff for the means of communication used;

whether the agreement is archived after it is concluded and, if so, how it can be consulted by the consumer;

the way in which the consumer may, before the conclusion of the contract, check the data he has provided in connection with the contract and, if he so wishes, restore them ;

the languages other than Dutch in which the contract may be concluded;

the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in the case of a duration transaction.

Optional: sizes available, colours, type of materials.


Article 5 - The contract


Subject to the provisions of paragraph 4, the contract shall be concluded when the consumer accepts the offer and fulfils the conditions set out therein.

If the consumer has accepted the offer by electronic means, the trader shall immediately confirm receipt of the acceptance of the offer by electronic means. As long as receipt of this acceptance has not been confirmed by the trader, the consumer may terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to protect the electronic transfer of data and to ensure a secure web environment. If the consumer can pay electronically, the contractor will take appropriate security measures.

The entrepreneur may - within the limits of the legal framework - enquire about the consumer's ability to honour his payment obligations, as well as about all facts and factors relevant to a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reason not to conclude the agreement, he has the right to refuse an order or a request or to attach special conditions to its performance, giving reasons for his decision.

The entrepreneur shall attach the following information to the product or service supplied to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data medium:

the visiting address of the contractor's establishment where the consumer may lodge his complaints ;
the conditions under which and the way in which the consumer may exercise his right of withdrawal, or clear notification of the exclusion of the right of withdrawal;
information on existing guarantees and after-sales service;
the data referred to in Article 4(3) of these conditions, unless the entrepreneur has already provided these data to the consumer prior to performance of the agreement;
the conditions for terminating the agreement if it is for more than one year or for an indefinite period.
In the case of a fixed-term transaction, the provision of the previous paragraph only applies to the first delivery.

Each agreement is concluded under the suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option of withdrawing from the contract without giving any reasons for a period of 14 days. This cooling-off period begins on the day following receipt of the product by the consumer or a representative previously appointed by the consumer and brought to the attention of the contractor.

During the cooling-off period, the consumer shall handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product to the contractor with all the accessories provided and - if reasonably possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the contractor.

If the consumer wishes to exercise his right of withdrawal, he must notify the contractor within 14 days of receipt of the product. The consumer must make this known in writing or by e-mail. Once the consumer has indicated that he wishes to exercise his right of withdrawal, he must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of dispatch.

If the customer has not expressed his intention to use his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

 

Article 7 - Costs in the event of withdrawal

If the consumer exercises his/her right of withdrawal, the cost of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the contractor will reimburse the consumer as soon as possible and at the latest within 14 days of withdrawal. This is provided that the product has already been received by the entrepreneur or that conclusive proof of a complete return can be presented.
Article 8 - Exclusion of the right of withdrawal

The trader may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal shall only be valid if the trader has clearly indicated this in the offer, or at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products that

which have been created by the trader to the consumer's specifications ;
are clearly of a personal nature
cannot be returned due to their nature
which are damaged or age rapidly;
whose price is subject to fluctuations on the financial market that are beyond the control of the entrepreneur;
for individual newspapers and magazines;
for audio and video recordings and computer software whose seal has been broken by the consumer.
for hygiene products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services

concerning accommodation, transport, catering or leisure activities to be performed on a certain date or during a certain period ;
where delivery has begun with the consumer's express agreement before the end of the withdrawal period;
concerning betting and lotteries.


Article 9 - The price
During the period of validity mentioned in the offer, the prices of the products and/or services offered will not be increased, with the exception of price changes due to changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market beyond his control, with variable prices. This link with fluctuations and the fact that the prices quoted are target prices will be mentioned in the offer.

Price increases within three months of the conclusion of the contract are only permitted if they result from legal provisions.

Price increases from 3 months after conclusion of the contract are only permitted if the contractor has so stipulated and :

they result from regulations or legal provisions; or
the consumer is entitled to withdraw from the contract on the day on which the price increase takes effect.
In accordance with article 5, paragraph 1, of the 1968 law on turnover tax, the place of delivery is in the country where transport begins. In this case, delivery takes place outside the EU. Subsequently, the postal or courier service will collect import VAT or customs clearance charges from the customer. Consequently, no VAT will be charged by the contractor.

All prices are subject to printing errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of a printing error, the contractor is not obliged to deliver the product at the incorrect price.

Special additional customs clearance costs and/or import duties are not included in the price and shall be borne by the customer.

Article 10 - Conformity and warranty

The contractor guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the legal and/or regulatory provisions in force on the date of conclusion of the agreement. If agreed, the trader also guarantees that the product is suitable for other than normal use.

A guarantee provided by the trader, manufacturer or importer shall not affect any legal rights and claims which the consumer may have against the trader on the basis of the agreement.

Any defective or incorrectly delivered product must be reported to the trader in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The contractor's warranty period is the same as the factory warranty period. However, the contractor is never responsible for the final suitability of the products for each individual consumer application, nor for any advice regarding the use or application of the products.

The guarantee does not apply if

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;

The products delivered have been exposed to abnormal conditions or treated in a negligent manner or in a manner contrary to the instructions of the contractor and/or the packaging;

The unsuitability results wholly or partly from regulations imposed or to be imposed by the public authorities concerning the nature or quality of the materials used.


Article 11 - Delivery and installation

The contractor will take the utmost care in receiving and carrying out orders for products.

The place of delivery is the address that the consumer has communicated to the company.

Subject to the provisions of Article 4 of these General Terms and Conditions, the company will execute accepted orders with reasonable speed, but at the latest within 30 days, unless the consumer has agreed a longer delivery period. If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after the order is placed. In this case, the consumer has the right to cancel the contract free of charge and to claim any damages.

In the event of cancellation in accordance with the previous paragraph, the contractor will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days of cancellation.

If delivery of an ordered product proves impossible, the contractor will endeavour to supply a replacement item. At the latest at the time of delivery, it will be clearly and comprehensibly indicated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of returning the goods shall be borne by the entrepreneur.

The risk of damage to and/or loss of the products shall be borne by the Contractor up to the time of delivery to the consumer or to a representative designated in advance and brought to the Contractor's attention, unless expressly agreed otherwise.

Article 12 - Term transactions: duration, termination and renewal

Termination

The consumer may terminate an open-ended contract concluded for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a maximum notice period of one month.

The consumer may terminate a fixed-term contract concluded for the regular delivery of products (including electricity) or services at any time after the expiry of the fixed term, in accordance with the applicable rules on termination and subject to a period of notice not exceeding one month.

The consumer may terminate the contracts referred to in the preceding paragraphs:

terminate at any time and not be restricted to termination at a specific time or during a specific period ;

at least terminate them in the same way as they were concluded by him;

always terminate with the same period of notice as that set by the contractor.



Renewal

A fixed-term contract entered into for the regular supply of products (including electricity) or services may not be automatically extended or renewed for a fixed term.

Notwithstanding the previous paragraph, a fixed-term contract concluded for the regular supply of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer can terminate the renewed contract towards the end of the renewal period with a notice period not exceeding one month.



A fixed-term contract concluded for the regular supply of products or services may only be tacitly extended for an indefinite period if the consumer may terminate the contract at any time with notice not exceeding one month and with notice not exceeding three months if the contract is concluded for the regular supply of daily or weekly newspapers or magazines but less than once a month.

A fixed-term contract for the regular supply of daily or weekly newspapers and magazines on an introductory basis (trial or introductory subscription) does not continue tacitly and terminates automatically at the end of the trial or introductory period.

Contract duration

If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a maximum of one month's notice, unless reasonable and fair grounds prevent termination before the end of the agreed term.



Article 13 - Payment

Unless otherwise agreed, amounts due by the consumer must be paid within 7 working days of the start of the cooling-off period referred to in Article 6, paragraph 1. In the event of agreement on the provision of a service, this period shall begin to run once the consumer has received confirmation of the agreement.

The consumer has a duty to notify the contractor immediately of any inaccuracies in the payment details provided or mentioned.

In the event of non-payment by the consumer, the contractor has the right, subject to legal restrictions, to charge reasonable costs made known to the consumer in advance.

Article 14 - Complaints procedure

Complaints relating to the implementation of the agreement must be submitted to the contractor within 7 days, with a full and clear description, after the consumer has noticed the defects.

Complaints submitted to the contractor will receive a response within 14 days from the date of receipt. If a complaint requires a longer foreseeable processing time, the contractor will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, it will result in a dispute subject to the dispute resolution procedure.

A complaint does not suspend the contractor's obligations, unless the contractor indicates otherwise in writing.

If a complaint is deemed justified by the contractor, he will, at his discretion, replace or repair the delivered products free of charge.

Article 15 - Disputes

The agreements between the contractor and the consumer to which these general terms and conditions refer shall be governed exclusively by Dutch law. This also applies if the consumer resides abroad.

 

Terms and conditions of use