Shipping policy – Sonavo UK
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Shipping policy

Sonavo London
**Shipping costs

We cover the shipping costs for each order. All our products are delivered free of charge to your home, with no minimum order.

Below you will find information on our delivery times from China.

**Processing time:**
- Once the order has been placed, we need 1 to 3 working days to process it. On weekdays it takes one working day, but if you order on a Friday night or at the weekend it may take a little longer.

**Shipping time:**
- Once your order has been processed, it will be dispatched. On average, delivery takes between 7 and 14 days.

We try to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or problems, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered.

**Placing an order:**
1. Go to the product page and add the desired product to your basket by clicking on the green "Add to basket" button.
2. Check that you have selected the correct variants and proceed to checkout by clicking on the "Proceed to checkout" box.
3. On the information page, fill in the correct details and click on "Continue shipping" when everything is correctly filled in.
4. On the "Shipping" page, you can check the address details entered, and it is emphasised here that shipping is completely free. Click on "Continue to pay".
5. In the payment options, choose from several secure methods, such as iDeal, credit card (AMEX, Mastercard, Maestro, Visa) or Bancontact.
6. Once you have chosen the appropriate payment method, click on "Checkout" and you will be redirected to the payment page of your choice. Follow the instructions to complete your order.

In the rare event that you encounter problems with your order, we are always ready to help. Please do not hesitate to contact us.
Shipping policy